Web Development
Modern, responsive websites and web applications using React, Vue and Node.js with maintainable engineering standards and best practices.
Business communications + customer operations + IT support
Run customer conversations, voice and support as one operation.
ITS Solutions builds browser-based platforms that help organizations manage calls, digital conversations and IT service workflows without scattering work across disconnected tools.
One ITS Ecosystemshared operations
Voice without desktop softphones
Internal extensions, inbound/outbound routing and call-center workflows.
One inbox for customer channelsRoute conversations, preserve context and supervise digital service.
Structured IT support operationsSLA, assignment, shifts, escalation and reporting in one workflow.
The operating model
Fewer tools. Clearer ownership.
Instead of treating phone calls, social conversations and IT tickets as unrelated systems, the ITS ecosystem is designed around the work teams actually perform.
01
One customer context
Keep conversation history, call activity and support interactions closer to the people handling the customer.
02
Role-based operations
Give administrators, team leads, agents, QA and support personnel interfaces aligned to their real responsibilities.
03
Automation where it matters
Use assignment rules, SLA monitoring, handovers, notifications and repeatable workflows to remove avoidable manual steps.
04
Operational visibility
Surface performance, workload, quality, service health and activity so supervisors can manage with evidence.
Products
Three platforms. One operational direction.
Each product can stand on its own. Together, they create a stronger operating stack for customer communication and service teams.
ITS Dialer
Put business voice inside the browser.
Run internal extensions and call-center operations from a browser-based workspace, with inbound/outbound architecture, campaigns, teams, recordings and supervisor workflows.
WebRTCAsteriskInternal callingInbound / Outbound
ITS Dialer · Agent Workspace
1007
Connected · 02:41
Agent statusReady
QueueSupport
Calls today34
Avg. handling04:18
ITS Connect
Turn channel sprawl into one service workflow.
Bring supported digital conversations into a normalized inbox with ownership, routing, customer context, QA and analytics around the work your teams already do.
WhatsAppFacebookInstagramEmailWeb Chat
ITS Connect · Unified Inbox
WhatsApp
Messenger
Instagram
Email
Customer conversationAssigned
Hi, I need help with our business line.
I can help. I can also start a voice call without losing this context.
That would be great.
ITS Helpdesk
Operate IT support like a service, not an inbox.
Structure tickets around priority, ownership, shifts, SLA, escalation and reporting so support work does not disappear between people or shifts.
SLAAuto assignmentShift handoverEscalation
ITS Helpdesk · Ticket Workspace
#HD-1048 · Agent system offline
User workstation has no network access. Initial troubleshooting completed and ticket routed to current IT shift.
SLA progress · 68%
AssigneeCurrent shift · IT Support
StatusIn progress
EscalationNot required
One customer journey
Conversation, voice and support can work together.
A connected stack lets the organization respond to the customer instead of asking the customer to understand your tools.
Digital conversation
A customer reaches your team through a supported messaging channel in ITS Connect.
Voice interaction
The agent moves to a call through ITS Dialer while retaining the operational context.
Support action
A technical issue is routed into ITS Helpdesk with ownership, SLA and escalation.
Operational insight
Supervisors review workload, quality, outcomes and service performance.
Professional Services
Products when you need software. Expertise when you need execution.
Alongside the ITS product ecosystem, we deliver focused technology services for organizations that need implementation, infrastructure, security and ongoing operational support.
Services can be delivered independently or alongside ITS Dialer, ITS Connect and ITS Helpdesk.
01
Network Solutions
Enterprise network architecture, configuration, security implementation and optimization for reliable business connectivity.
IT Security
Security audits, firewall management, intrusion detection and comprehensive threat prevention for business infrastructure.
Cloud Services
AWS/Azure deployment, serverless architecture, containerization and cloud optimization aligned to operational requirements.
System Administration
Server management, database optimization, backup solutions and 24/7 system support for critical business operations.
IT Consulting
Technical strategy, infrastructure planning, digital transformation and practical technology roadmaps.
VoIP Solutions
Business phone system setup, PBX configuration, SIP trunking and reliable VoIP infrastructure for seamless communication.
CCTV Camera Installation
Professional CCTV design and installation, remote monitoring setup and surveillance systems for homes and businesses.
Solutions
Start with the problem, not the product name.
Different teams need different combinations. The ITS stack can be shaped around how your operation actually works.
Call Centers & BPO
Bring voice operations, digital conversations and internal support under a more controlled operating model.
DialerConnectHelpdesk
Customer Support
Give agents ownership, context and quality workflows across supported digital channels and voice.
ConnectDialer
IT Service Desks
Structure support tickets around SLA, shifts, escalation and accountable assignment.
Helpdesk
Sales Operations
Use browser-based calling and digital engagement workflows for outreach and customer follow-up.
DialerConnect
Multi-team Operations
Separate responsibilities through roles, teams, company-level controls and clear operational ownership.
All products
Hybrid Environments
Combine web applications with telephony, APIs, on-premise infrastructure and client-specific service models.
ManagedClient-managedHybrid
Technology foundation
Built around practical web and communications technology.
AsteriskWebRTCSIPPHPMySQLJavaScriptAPIs & WebhooksNetworkingRBAC & Audit
About ITS Solutions
Software shaped by operational reality.
ITS Solutions focuses on the systems behind day-to-day customer service, communications and support work. We design around real roles, shifts, queues, escalations and operational constraints—not just isolated features.
Our direction is to make business operations easier to control, easier to measure and easier to scale while keeping the technology understandable for the teams using it.
3Connected product platforms
5Dialer service models
4+Operational role layers
1Shared ITS ecosystem direction
Start a conversation
Tell us what your operation needs to solve.
Whether you need one of our software platforms or hands-on technology services, start with the business problem, infrastructure requirement or workflow you want to improve.
info@itssolutions.com.pk
+92 318 9185823
Islamabad, Pakistan